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Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90635882

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Catholic Health Initiatives

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  27 Views, 0 Applications  



Under direction and direct supervision of a licensed therapist or therapist assistant provides appropriate rehabilitation treatment and/or maintenance therapy program as assigned. Follows established legal state and federal standards and practices.


As per the individual patient care plan designed by the Therapist, provides modalities and other treatment procedures in accordance with the appropriate therapy standards.

Receptionist duties; Assists in the scheduling and admitting of patients, filing, answer phones, dictaphone work.

Deliver mail to/from hospital

Insure that rooms and modalities are stocked, order supplies when needed.

Assists in keeping treatment areas neat and orderly; clean mats and exercise equipment

Maintains safety standards for protection of patients, assisting personnel and self.

Service Delivery Standards:

Values Behaviors: It is essential that all employees are able to support the values of St. Anthony Hospital and Catholic Health Initiatives. Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.


Pass a Smile! (First Impressions)

1. Introduce yourself.

2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

3. Use patient or co-worker's name in conversation.Be genuine.

4. Listen attentively and confirm back to customer what you have heard.

5. Always say "hello" with a smile to patients, visitors, and co-workers in hallways and elevators.

Celebrate Differences! (Diversity)

1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

2. Provide the highest level of service to everyone, regardless of who they are.

3. Create a supportive environment and encourage people to freely express themselves.

4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.

Look the Part! (Professional Image)

1. Make sure employee badge is visible and appropriately placed.

2. Stay well groomed.

3. Keep clothing neat, clean, and in accordance with department and hospital policy.

4. Ensure that personal conversation, demeanor, and all behaviors present and "on-stage" appearance.

Maintain an attitude of confidence and proficiency.


Make it Right! (Service Recovery)

1. Anticipate and correct problems before they become complaints.

2. Acknowledge mistakes when they occur, without placing blame.

3. Apologize for the mistake, even if you are not at fault.

4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.

Let's Talk! (Communication)

1. Follow through on all requests and promises in a timely manner.

2. Whenever you see a person who needs help, ask them "What can I do for you?"

3. Respond in a timely manner to all requests - conveying clear, concise, and accurate information.

4. Answer all phones and call lights by the 3 rd ring.State name, department, and give appropriate greeting.Always use a friendly tone.

Lean on Me! (Teamwork)

1. Balance personal agenda with team and organizational goals.

2. Value all team members and their opinions by treating everyone equally and with respect.

3. Seek to resolve conflicts in a respectful way.Do so directly with the individual(s) involved and promptly.

4. Arrive on time to report and listen quietly.

5. Fully share information that people need to do their job.

6. Express ideas, opinions and reactions constructively.


Welcome to our Home! (Safe/Healing/Calm Environment)

1. Maintain a safe, neat, clutter-free work environment.

2. Pick up linen and put it away.

3. Keep voice down in and around "on-stage" areas.

4. Recommend changes to policies, procedures, and environment to enhance everyone's ability to provide optimum service to all patients, visitors, and employees.

Keep in Touch! (Provide information and explanations)

1. Apologize for delays and inconveniences.

2. Communicate anticipated timeline for procedures and keep family updated.

3. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

4. Avoid technical and professional jargon and acronyms.

Privacy Matters! (Privacy/Confidentiality)

1. Always knock before entering.

2. Be sensitive to individual privacy needs.

3. Always speak kindly and positively about patients and co-workers.Show in all ways that patient is the first priority.

4. Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with proprietary organizational information.


Thank Somebody! (Recognition/Appreciation)

1. Find ways to specifically recognize and appreciate a co-worker.

2. Catch people doing something special and let them know you appreciate it.

3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.

Show the way! (Give Directions)

1. Make it your job to know where services are at in the facility.

2. If someone appears to needs directions, offer to help.

3. Offer to escort patients and visitors to their destination.

4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map.

5. Do chart reviews, stocking department, etc. with free time.

Keep Growing! (Technical competency)

1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

2. Consistently demonstrate excellent technical knowledge on the job.

3. Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.

Performance Improvement: Understands and actively supports the organizational and departmental Performance Improvement Initiatives.

1. Can verbalize employee's overall responsibility and role in the St. Anthony Hospital Performance Improvement Program.

2. Can identify Plan, Do Check Act as St. Anthony Hospital Performance Improvement program.

3. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months.(Organizational, departmental, or individual.)

Participates in professional development activities.

Maintains patient confidentiality.

Participates in special projects as defined in performance standards.

Performs other related duties as assigned or requested.

Age Specific Population Served:

o Neonatal (0-28 days) o Infant (28 days - 1 yr.) x Pediatric (1 - 12 yrs.)

x Adolescent (12 - 20 yrs.) x Adult (20 - 61 yrs.) x Geriatric (62 yrs. )

Must be open to additional responsibilities as required by administration.

Knowledge, Abilities, and Skills:

Knowledge of organizational policies, regulations and procedures to administer patient care. Knowledge of physical, Occupational, and speech therapy and medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Incumbent should be able to apply methods and techniques of on-going physical, occupational, and speech therapy care as assigned, identify problems and recommend solutions, prepare and maintain records, as well as establish and maintain effective work relationships with patients, fellow employees, medical staff and the public. Incumbent should be able to maintain quality control standards, react calmly and effectively in difficult situations. Interpret, adapt and apply guidelines and procedures, and communicate clearly. Ability to type and have basic computer skills, including word processing.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee regularly is required to walk, speak and understand English, read, write, and hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually moderate.** **_Security Access: High_** **"Incumbent has access to restricted or confidential patient information and must comply with the terms of the St. Anthony Hospital Security Policies as it applies to their job role."**

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act.


Education and Experience:

High School graduate or equivalent. Previous experience in similar work setting preferred.


CPR Certification

**Job** Clinical Support


**Daily Schedule** S-S

**Scheduled Hours per 2-week Pay Period** 40

**Weekends Required** Occasional
**Req ID:** 2018-R0166851
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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