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Public Service Representative 4 (SHIBA Customer Service Represen
SALEM OR 97309
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89757007

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State of Oregon

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Public Service Representative 4 (SHIBA Customer Service Represen
Public Service Representative 4 (SHIBA Customer Service Representative)



Public Service Representative 4 (SHIBA Customer Service Representative)


$34,488.00 - $49,728.00 Annually


Salem, OR

Job Type

Limited Duration


Consumer & Business Services-Health Insurance Marketplace

Job Number



5/25/2018 11:59 PM Pacific

+ Description

+ Benefits

+ Questions


This limited duration opportunity is scheduled to last through December 31, 2018. We may also fill this position as a rotational assignment for current state employees. To apply as a job rotation candidate, you must be currently employed by the State of Oregon (regular status, trial service, and limited duration employees) and have written approval from your manager/supervisor prior to applying.

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombudsmen to help consumers, injured workers, and businesses.

This position is with the Health Insurance Marketplace. The division is charged with managing the Oregon Health Insurance Exchange program which provides a marketplace for Oregon's qualified health plans to sell insurance to Oregonians in the individual market. The division is responsible for managing the relationship with the federal technology vendor, establishing partnerships with state and federal entities that collaborate around this work and work within the state and national insurance regulatory model to provide ACA compliant and competitive products to Oregon families.

This position is represented by the Service Employees International Union (SEIU).

Duties & Responsibilities

The successful candidate will provide public/consumer education on Medicare and related health insurance issues by responding to inquiries that range from general information and referral to detailed problem solving and resolution.

Obtain the complete listing of job duties by clicking here.

Qualifications, Required & Requested Skills


+ Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.


+ Excellent verbal and written communication skills

+ Strong customer service skills

+ Experience explaining procedures/technical requirements in a tactful, clear, and concise way

+ Preference may be given to persons with a background in Medicare, specialized training and experience as a counselor within the federally funded State Health Insurance Assistance Program (SHIP)/SHIBA counseling network or other health insurance related programs

+ Preference may be given to candidates with bilingual Spanish skills

Additional Information


+ To apply for this position, click on the "Apply" link above to fill out the online application.Only complete applications received by the posted closing date and time will be considered.

+ Be sure to answer all supplemental questions completely. The phrases "see resume" or "see application" will not substitute for a response. Failure to respond to each question in the spaces provided may result in your application being removed from consideration.

+ Resumes, cover letters, and other additional documents attached to your application will not be reviewed unless they are specifically requested in the job announcement.

+ Qualified applicants whose backgrounds most closely match the needs of the position will be invited to interview.


Employment will be contingent upon passing a criminal background check.


+ High volume of phone calls received and returned

+ May deal with individuals who are upset and/or frustrated

+ Periodic day travel to help set up community outreach events

+ May require bending, stooping and lifting of boxes, not to exceed 25 lbs. each


Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.


The Department of Consumer and Business Services does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.


Learn more about DCBS

Understanding the State Application Process

Online Employment Application Guide

Help & Support webpage

Learn more about Oregon

For additional information you may contact us by e-mail at or by phone at 503-378-3200.

DCBS is an Equal Opportunity, Affirmative Action Employer

Committed to Workforce Diversity

Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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